FREQUENTLY ASKED QUESTIONS

Your Questions Answered

We supply a wide range of hardware, tools, and machinery, including industrial machines, construction tools, automotive garage equipment, welding machines, safety gear, and general hardware. All products are 100% authentic and sourced from trusted brands.

Yes, we provide professional installation, setup, and maintenance services for all machinery and equipment purchased from us. Our trained technicians ensure that your equipment operates efficiently and safely.

We accept multiple payment options including bank transfers, credit/debit cards, and online payment platforms. Payment terms can vary depending on the product and order size; please contact our sales team for details.

Yes, all our products come with a manufacturer warranty. Warranty terms vary by product and brand. Our team will assist you in claiming the warranty in case of defects or issues.

Yes, we offer customized solutions based on your project requirements. Please contact our sales team with the specifications and we will provide a tailored solution.

After placing an order, you will receive a tracking number and shipping details via email or WhatsApp. You can track your order status on our website or through the courier service.

Our head office is located on Nyerere Road, Dar es Salaam. We also have branches in Arusha and Mwanza, with plans for further expansion. You can find all our branch details on the Contact Page.

Yes ✅ We provide nationwide delivery. Our reliable logistics team ensures that your orders reach you safely and on time, no matter your location in Tanzania.

You can place an order by visiting our Products Page and selecting the items you need. Alternatively, you can reach out to us via phone, email, or by visiting our branches directly.

Absolutely ✅ All our products are 100% authentic, sourced from reputable global brands. Many of our machines and tools come with warranty coverage for your peace of mind.

Yes 👨‍🔧 Our team provides after-sales support, technical assistance, and basic training to ensure you use our machines and tools effectively and safely.

We accept cash, bank transfers, and mobile money payments (Mpesa, Tigo Pesa, Airtel Money). Corporate clients can also request invoice-based payments.

Yes ✅ We provide bulk order discounts and customized quotations tailored to your project requirements. Simply contact our sales team via Contact Page for assistance.

For selected machines and equipment, our team provides installation and setup services. This ensures your tools are ready for safe and efficient use right away.

We maintain a large inventory to meet customer needs. However, in case an item is out of stock, we can arrange special orders directly from our suppliers.

Yes ✅ We serve individual customers, workshops, contractors, and large-scale industries. Whether you need one tool or bulk machinery, Vetah is here to support you.

Absolutely ✅ We provide customized quotations for bulk purchases. Contact our sales team via Contact Page with your requirements.

Yes 👷‍♂️ We collaborate with contractors, workshops, and resellers for long-term partnerships. We offer flexible supply solutions and competitive pricing.

Vetah imports products directly from global manufacturers and also works with trusted local distributors to ensure product availability and authenticity.

Our expert team will guide you in choosing the right tool or machine. Simply tell us your requirements, and we’ll recommend the best solution.

Yes ✅ Safety is our priority. We provide safety gear such as helmets, gloves, masks, and protective clothing along with tools and machinery.

You can follow us on Facebook, Instagram, and LinkedIn or subscribe to our newsletter for updates on new arrivals, promotions, and discounts.

Yes 📘 Most of our machines and tools come with user manuals and technical guides. We also provide online PDFs and training sessions for selected products.

Warranty periods vary depending on the product. Typically, our machines carry a 6–12 month manufacturer warranty. For more details, please check with our sales team.

Yes 🔧 We stock genuine spare parts for the machines we sell, ensuring long-term performance and easy maintenance.

For large projects, we can arrange customized machines from our international suppliers. Contact our sales team with your specifications.

Yes 🌍 While our main focus is Tanzania, we can also supply tools and machines to neighboring East African countries upon request.

We source all products directly from trusted manufacturers and authorized distributors. Every item is checked for quality assurance and comes with valid documentation.

Yes 💼 For approved corporate clients, we provide credit and invoice-based payment terms. Please contact our finance department for eligibility.

Yes 👨‍🏫 Our technicians provide on-site training for operators, especially for complex machines and industrial tools.

Yes ✅ Vetah regularly participates in government and corporate tenders to supply large-scale projects.

If you’re interested in becoming a supplier or partner, please send your company profile to info@vetahhardware.co.tz. Our procurement team will review and contact you.

Yes ❤️ Vetah is committed to giving back through CSR initiatives such as community development, skills training, and safety awareness programs.

We welcome talent! Job openings are announced on our Careers Page and social media. You can also send your CV to hr@vetahhardware.co.tz.

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FREQUENTLY ASKED QUESTIONS

Your Questions Answered

Contact Info

Head Office

Branch Offices

Email

Telephone

Quick Links

Quick Links

OUR PRODUCTS

Support

Contact Support

We’re Here to Help You 24/7

Phone Support

Email Support

Office Location

Submit a Query

FREQUENTLY ASKED QUESTIONS

Your Questions Answered

1. What products does Vetah Hardware Tools & Machines Ltd. offer?

2. Do you provide installation and maintenance services?

3. What are your payment options?

4. Do you offer warranty on your products?

5. Can I request a customized product or equipment?

6. How can I track my order?

1. What products does Vetah Hardware Tools & Machines Ltd. offer?

2. Where are your branches located?

3. Do you offer delivery services across Tanzania?

4. How can I place an order?

5. Are your products genuine and under warranty?

6. Do you provide after-sales support and training?

7. What payment methods do you accept?

8. Can I request bulk orders or customized quotations?

10. Do you provide product installation services?

11. Are your products always in stock?

12. Do you sell to both individuals and companies?

13. Can I request a quotation for bulk purchases?

14. Do you partner with contractors and resellers?

15. Do you import directly or through distributors?

16. How do I know which product suits my needs?

17. Do you provide safety gear along with tools?

18. How can I stay updated about new arrivals and promotions?

19. Do you provide technical manuals or product guides?

20. How long is the warranty on your machines?

21. Can I get spare parts for the machines I buy?

22. Do you offer customized tools or machinery?

23. Do you export products outside Tanzania?

24. How do you ensure product authenticity?

25. Do you provide credit facilities for corporate clients?

26. Do you provide training on machine operation?

27. Do you participate in tenders and government projects?

28. How do I become a supplier or partner with Vetah?

29. Do you support Corporate Social Responsibility (CSR) projects?

30. How can I apply for a job at Vetah Hardware?

Contact Info

Head Office

Branch Offices

Email

Telephone

Quick Links

Quick Links

OUR PRODUCTS